Walton Enterprises is a family office serving the personal and financial needs of multiple generations of the Walton family. Guided by Sam Waltons values, Walton Enterprises mission is to enable all family members to reach their personal, philanthropic, and business aspirations.
As the familys wealth grows and a new generation takes on more meaningful roles, Walton Enterprises is expanding the scope, depth and sophistication of its services, which include wealth management, legal, accounting, tax, risk management/insurance, technology, human resources, construction, facilities management, as well as oversight of external resources and services for family members and their related entities.
About the Role
The successful candidate will serve as an all-around level 1 support resource, with primary duties ranging from setting up new users to being the first line of defense in resolving software and hardware issues. The position is based in Bentonville, Arkansas.
Triage incoming help requests received via email, phone call, text, social media.
Troubleshoot software and hardware issues for end-users including WEI associates, family office employees and family members.
Interact with customers to resolve tech-related questions and queries.
Follow up with customers after resolving their issues.
Keep records of tech issues and report back to management, development, or product departments.
Provide mobile phone administration.
Manage equipment ordering for the IT area.
Providing administrative support as needed.
Manage and process expense reports in a timely manner.
Characteristics for Success
Unquestionable ethics and integrity. Demonstrated ability to protect privacy and maintain discretion in dealing with highly confidential information.
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
Service approach with a highlighted sense of accountability and humility.
Highly resourceful team-player, solution-oriented, and comfortable operating with incomplete information.
Effective independently and in a semi-remote environment. Remain accessible and responsive beyond business hours when necessary.
Very strong interpersonal skills, professional demeanor, and ability to maintain grace under pressure when adapting to a rapidly changing environment, including reprioritization or reassignment of responsibilities.
Proficient with various technology platforms Microsoft Office, Excel, Adobe Acrobat, and DocuSign.
Walton Enterprises is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.
Minimum of three years of experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience in a supportive role requiring a high level of client service.
Preferred experience working in small to medium sized companies.
Preferred degree in computer science or information technology.
Preferred prior experience in tech support, desktop support or a similar role.
Ability to pass extensive background and driving record checks.