Customer Service Representative

Job Title

Customer Service Representative

Job Description

Summit Aviation is seeking a skilled, highly motivated and entrepreneurial individual to join the team as a Customer Service Representative. The ideal teammate will have the demonstrated ability to interact with the public in a professional manner. This position requires evening and weekend shifts.

About the Position
You’ll join a top-notch team and handle all aspects of the customer service experience at Summit Aviation.

What you will do
You will manage customer service through phone conversations with clients and interacting with flight school students.

Responsibilities
• Answer questions from customers and flight school students in person and over the telephone
• Check in and out flight school and test center students
• Greet customers and students as they enter the airport facilities
• Resolve customer service inquires efficiently and with a pleasant customer service attitude
• Exhibit detailed knowledge of the amenities at Bentonville Municipal Airport to new arrivals and visitors
• Assist customers with retail store merchandise

Personal attributes that support your success
• Ability to act as a trusted advisor to principals and colleagues while demonstrating expertise and integrity
• You are helpful, a team player, and show respect while collaborating with others
• You are results oriented and exercise sound judgment in your work
• A lifelong learner, who is inquisitive and solves problems with bold thinking and innovation
• A visionary who plans for the future with imagination and wisdom
• You are dedicated to achieving excellence and work with others to tackle the tasks at hand
• Previous customer service experience
• Knowledge of aviation terms and infrastructure

Additional Helpful Experience Includes
• Previous customer service experience
• Knowledge of aviation terms and infrastructure

About Summit Aviation
Summit Aviation is a family owned business dedicated to improving the aviation experience in Northwest Arkansas. Located at the Bentonville airport, Summit Aviation welcomes seasoned pilots, students, enthusiasts, and the community to come out and experience the wonder of aviation.

Summit Aviation offers a variety of services ranging from discovery flights to a formal training program. They also provide FBO services including fueling, catering, and car rentals.
The Summit team is well versed and FAA certified in aircraft maintenance. The team is available to service and maintain virtually any aircraft from single engine piston to multi-engine turbine.

Summit Aviation is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.

Basic Qualifications

• High School Diploma or equivalent
• Interest in Aviation a plus