Walton Enterprises is seeking a skilled, highly motivated and entrepreneurial individual to join the team as a Flight Coordinator. The ideal teammate will have the demonstrated ability to multitask in a dynamic environment.
About the Position
Youll join a top-notch team and support flight requests for multiple principals and staff members. This role requires a high level of customer service, polished communication skills, and the ability to think critically and creatively.
What you will do
Serving as a central point of contact for flight requests, the Flight Coordinator will manage the entire process of flight coordination taking in requests, inquiring about aircraft and pilot availability, estimating flight costs across multiple aircraft, coordinating services, and communicating details with relevant parties.
Responsibilities
Trip Management
Serve as the point-of-contact for multiple households and entities requesting flights
Utilize internal resources, aviation experience, and knowledge of the principals to plan and execute seamless flight experiences
During travel, track flights and problem solve as changes or issues arise
Trip Coordination
Understand flight requests and identify appropriate options to meet the passengers needs
Schedule flights based on aircraft availability
Prepare itineraries and cost estimates
Confirm both arrival and departure locations
Verify catering requirements and ground requirements
Ensure all special requests are accommodated
Netjets/Charter Management
Work closely with the accounting team to manage usage across several Netjets contracts
Monitor account activity and re-balance usage across contracts as needed
Look for opportunities to improve the charter experience and better utilize contracts
Communications
Gather and apply knowledge of passenger needs and requests during the trip planning process
Anticipate and resolve issues that may impact the passengers
Always provide timely, accurate, and complete communication with passengers, pilots, and other involved parties
Internal & External Partnerships
Work with various stakeholders in their specific areas of expertise (accountants, pilots, FBO managers, owners representatives) to create a seamless travel experience for each passenger
Information Analysis & Problem Solving
Understand and explain basic contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other potential impacts to the flight experience
Use your knowledge, experience, and resources to ensure that travel goals are met
Who we are looking for
You are service oriented and know that when it comes to a positive experience, the details matter. You can juggle competing priorities, and work with urgency to get things across the finish line. You tackle problems with creativity and strive to improve the processes and experiences around you.
Qualifications required for your success
2+ years proven experience in a support role that required coordination, travel arrangements and logistics
Ability to support the needs of multiple principals
Knowledge of, exposure to, the aviation industry
Proficient in Microsoft Office
Experience in a customer service role
Willingness to learn the aviation industry, building a knowledge base of aviation regulations
Personal attributes that support your success
Ability to act as a trusted advisor to principals and colleagues while demonstrating expertise and integrity
You are helpful, a team player, and show respect while collaborating with others
You are results oriented and exercise sound judgment in your work
A lifelong learner, who is inquisitive and solves problems with bold thinking and innovation
A visionary who plans for the future with imagination and wisdom
You are dedicated to achieving excellence and work with others to tackle the tasks at hand
Benefits Information*
Compensation Range: $50,000-$65,000
Benefits Information: We offer a comprehensive and generous benefits package which includes medical, dental, and vision insurance, a 401 (k) retirement plan and paid time off.
*This information is provided to comply with Colorado Law
About the F.A.S.T Department
The Family Advisory Services Team (F.A.S.T.) works with the family principals to provide strategic advice and counsel across financial planning, business development, staffing, office operations, and personal matters. The F.A.S.T. team serves as a liaison between the Walton family households and Walton Enterprises. The team has members based in both the Bentonville, AR and Denver, CO offices.
About Walton Enterprises
Walton Enterprises supports the personal, philanthropic and business activity for the Walton family. We are a family-led organization, supporting multiple generations of Sam & Helen Waltons family.
Walton Enterprises is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
Basic Qualifications
2+ years proven experience in a support role that required coordination, travel arrangements and logistics
Ability to support the needs of multiple principals
Knowledge of, exposure to, the aviation industry
Proficiency in Microsoft Office
Experience in a customer service role
Willingness to learn the aviation industry, building a knowledge base of aviation regulations
