Guest Services Coordinator

Job Title

Guest Services Coordinator

Job Description

Walton Enterprises is seeking a skilled, highly motivated and detail-oriented individual to join the team as a Guest Services Coordinator. The ideal teammate will possess excellent communication skills, the ability to adapt to changing needs, as well as the demonstrated ability to collaborate across multiple teams, and thrive in a fast-paced environment. You must have a high level of organization and attention to detail with an ability to manage many projects in unison, while also always providing a polished and professional client facing experience.

About the Position
You’ll join a top-notch team responsible for guest service management of multiple residential properties while ensuring an excellent experience for the owners and their guests.


What you will do

Responsibilities
• Assist Guest Services Manager with both local and remote properties
• Provide specialized guest and lifestyle services as needed for the family and guests
• Attend to the personalized requests and needs of the family and guests to ensure every guest receives an exceptional onsite experience
• Maintain management of property calendars, including guest and owner visits, maintenance and repairs, etc.
• Assist with organization of information relating to the homes, hospitality, owner and guest preferences
• Assist with organization of homes so that they are logical, well thought out, safe and functional
• Assist with and/or personally conduct weekly home walk-throughs to ensure homes are well maintained and in top condition
• Manage pre-arrival through post-departure experience for owners and their guests
• Set clear expectations and build strong relationships with the vendor community
• Effectively work with vendors to meet service expectations and ensure appropriate expense management
• Handle issues and troubleshoot emerging problems as they arise
• Maintain databases relating to all properties
• Drive an automobile on company business
• Utilize ongoing feedback from owners and guests to drive continuous improvement

Position Type/Expected Hours of Work
This opportunity is a career-oriented position. Standard operating hours are 8:00 am-5:00pm, Monday-Friday, yet flexibility in working hours may be required to meet client deadlines and complete tasks within tight time constraints. Occasional evening and weekend work is required.

Travel
Some travel will be required, and all required, related costs will be reimbursed by the company.


Who we are looking for

Qualifications required for your success
• 2+ years’ experience in Customer Service
• Ability to work with a high level of confidentiality
• Proficiency with MS Office Suite
• Excellent written and verbal communication skills
• Tough but fair negotiator
• Excellent organization skills and attention to detail
• A passion to serve in a way that demonstrates respect and care for family and staff, exceeding expectations while having fun along the way
• Relentless in the pursuit of excellence and continuous improvement; has a proven background of developing team members, enhancing processes, systems and platforms to increase operational efficiency; empowers others to make a difference

Additional Helpful Experience Includes
• 2+ years of property, guest services, event management or related experience preferred

Personal attributes that support your success
• Ability to act as a trusted advisor to principals and colleagues while demonstrating expertise and integrity
• You are helpful, a team player, and show respect while collaborating with others
• You are results oriented and exercise sound judgment in your work
• A lifelong learner, who is inquisitive and solves problems with bold thinking and innovation
• A visionary who plans for the future with imagination and wisdom
• You are dedicated to achieving excellence and work with others to tackle the tasks at hand


About the Property Management Department
The Property Management team assists the family members with all property related activities including acquisition, design, and development. They manage a variety of properties including both personal and commercial real estate, vehicles, equipment, and other property related assets throughout the country. The Property Management team also supports the Walton Family Foundation and Walton Enterprises office buildings.

About Walton Enterprises
Walton Enterprises supports the personal, philanthropic and business activity for the Walton family. We are a family-led organization, supporting multiple generations of Sam & Helen Walton’s family.

Walton Enterprises is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Basic Qualifications

• 2+ years’ experience in Customer Service
• Ability to work with a high level of confidentiality
• Proficiency with MS Office Suite
• Excellent written and verbal communication skills
• Tough but fair negotiator
• Excellent organization skills and attention to detail
• A passion to serve in a way that demonstrates respect and care for family and staff, exceeding expectations while having fun along the way
• Relentless in the pursuit of excellence and continuous improvement; has a proven background of developing team members, enhancing processes, systems and platforms to increase operational efficiency; empowers others to make a difference