The Bike Mechanic reports directly to the Bike Culture Program Manager. They will be primarily reasonable for the maintenance and delivery of the Runway ecosystem and Walton Enterprise bicycle fleet.
The mission of the Bike Culture Program is to ensure an efficient and organized Bike Culture Program team that is ready to respond and engage with cycling needs at a high level for the ecosystem, family members and VIP guests. The Bike Mechanic is a critical component to the success of the department; ensuring high-levels of quality customer service and serving as a bike champion to the organization.
Essential Functions:
To perform this job successfully, an individual must be able to perform each of the following Essential Functions satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the Essential Functions of the position.
Responsibilities include:
Performs scheduled and non-scheduled service and maintenance of the ecosystem bike inventory. On an assigned basis, the need to perform off-site maintenance on Walton family bicycles may be required.
Responsibility for ensuring all aspects of operational quality and safety of family and ecosystem bicycle fleets. This includes new bike assembly, maintenance and cleaning. Priority is on ecosystem bicycle needs but focus also extends to bicycles owned and used by Walton family, VIPs and guests of ecosystem.
Maintenance may include, but is not limited to, bearing adjustments, brake bleeding, suspension service, wheel truing, drivetrain overhauls, cable/housing replacement, and bar wrapping.
Record time, materials and parts required for each assignment.
Adhering to Bike Culture Program budget, provide quotes on expenses and parts needed.
Maintain inventory of parts used/needed and allocate appropriately.
Maintain organized and efficient service area.
In Partnership with the Bike Culture Program Manager and Bike Concierge, assist in organization of bike reservations and availability.
Proactively identify issues with bicycles and their performance; assist with one-on-one maintenance issues, as needed.
Cultivate courteous and high-functioning relationships with local bike shops and other vendors to maintain a properly stocked bicycle service area, and to have ready access to backup labor assistance, as approved by Bike Culture Program Manager.
As directed by the Bike Program Manager, move bikes to and from different locations.
Support the ecosystem’s Bicycle Friendly Business Strategy; this includes, but is not limited to, education, events, shared bikes and end-of-trip facilities.
Encourage and support all efforts to cultivate a bike-friendly identity for Walton Enterprises and related family organizations, as well as for Bentonville and other communities in which they are actively engaged in cycling investments or infrastructure.
Assist in trail maintenance, as needed.
Responsible for multi-point inspections, maintenance, and cleanliness of OZ Trails van; this includes, but is not limited to, fueling, oil changes, washing and vacuuming, and light replacements.
Learn, understand, and adhere to company policy, programs, and standards.
Perform other tasks assigned by management including Guiding services, Associate Programming, Cheqroom management, -Blake St. bike management.
This job description and the enumerated Essential Functions are intended to provide general guidelines for job expectations and the employee’s ability to perform the position described. This is not intended to be an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and tasks may be assigned by the incumbent’s supervisor as deemed appropriate.
Education/Experience/Qualifications/Skills:
Advanced technical knowledge of bicycle maintenance
Formal training/certification in bicycle mechanics
Ability to work with computers, cell-phones, and relevant business systems to track work orders and inventory
Proficient in Microsoft Office Suite
Demonstrated team player and communication skills
Ability to manage competing priorities and deadlines
Ability to problem solve in a fast paced, evolving department
Ability to complete satisfactory background and motor-vehicle check
Personal attributes that support your success
Ability to act as a trusted advisor while demonstrating expertise and integrity
You are helpful, a team player, and show respect while collaborating with others
You are results oriented and exercise sound judgment in your work
A lifelong learner, who is inquisitive and solves problems with bold thinking and innovation
A visionary who plans for the future with imagination and wisdom
You are dedicated to achieving excellence and work with others to tackle the tasks at hand
Work Environment:
Usually work indoors, but may occasionally work outdoors when testing a bike.
Are sometimes exposed to contaminants, such as lubricant.
May on occasion be exposed to sounds and noise levels that might be uncomfortable.
Are exposed on a weekly basis to hazardous situations and equipment that might produce minor cuts or burns. They often wear protective attire as a precaution.
Work near others, usually several feet apart.
May be called to work on call outside of regular work hours
Physical Requirements:
ACTIVITY
OCCASSIONALLY
(1 - 33%)
FREQUENTLY
(34 - 66%)
CONTINUOUSLY
(67 - 100%)
Reaching: Extending the hands and arms in any direction.
X
Handling: Seizing, holding, grasping, turning or otherwise working with the hand(s).
X
Manual Dexterity: Picking, pinching and otherwise working with the fingers primarily. Must be able to operate keyboard and/or enter data accurately.
X
Feeling: Perceiving such attributes of objects and materials as size, shape, temperature or texture by means of receptors in the skin, particularly those of the fingertips.
X
Talking: Expressing or exchanging ideas by means of spoken words. Perceiving the nature of sounds by the ear.
X
Hearing: Perceiving the nature of sounds by the ear. Must be able to hear clearly.
X
Seeing: Obtaining impressions through the eyes of the shape, size, distance, motion or other characteristics of objects. Must be able to see with or without corrective eye wear.
X
Sitting
X
Walking and/or standing
X
Bending and/or Squatting
X
Climbing
X
Kneeling
X
Twisting
X
Lifting and/or Carrying: 0 - 50lbs
X
Lifting and/or Carrying: 50+ lbs
X
Pushing: 0 - 300lbs
X
Management reserves the right to change this job description at any time according to business needs. Runway reserves the right to change this job description and/or assign tasks for the employee to perform, at any time, with or without notice, as it may deem appropriate.
Additional Information
Full-Time
Salary, Non-Exempt
Occasional travel required
Basic Qualifications
Advanced technical knowledge of bicycle maintenance
Formal training/certification in bicycle mechanics
Ability to work with computers, cell-phones, and relevant business systems to track work orders and inventory
Proficient in Microsoft Office Suite
Demonstrated team player and communication skills
Ability to manage competing priorities and deadlines
Ability to problem solve in a fast paced, evolving department
Ability to complete satisfactory background and motor-vehicle check
